Posts

When you can’t serve exactly what the user wanted, how should graceful degradation count against your SLOs? Two approaches, and the key mistake to avoid.

A guide for Google SREs navigating life outside Google — the cultural shock is harder than the tooling shift, and here’s how to think about it.

OKRs: neither the best nor the worst planning architecture, but great for certain things — and dependent on cultural behaviours that have nothing to do with OKRs themselves.

Today, I believe we cannot successfully answer several key questions about SRE. Let’s start with the most important one: how can we understand what reliability customers want and need?

Smart people, stupid organisation — or the other way around. A memo from the past about what systems thinking costs you.

Questions of identity solved by asking what we aren’t